Last modified: 2014-10-29
Abstract
Academic libraries are currently facing their greatest challenge in the form of global digital revolution. The digital revolution has transformed the traditional forms of knowledge creation, organization and dissemination using online databases. Although library user satisfaction surveys have been numerous, those focusing on the online databases satisfaction have been lacking. Thus, this research aimed to identify the top five frequently used online databases, the quality of the databases and how it impacted user’s satisfaction and their future intention to continue using the online databases and the relationship between user satisfaction and continuance to use the online databases. This study is descriptive in nature and employed a cross sectional survey to collect the data. A total of 80 users participated to yield a return rate of 29%. It is found that online databases quality dimensions are significantly related with user’s satisfaction and continuance. However, only Perceived Usefulness and Service Quality significantly related to user satisfaction while only Perceived Usefulness and Information Quality. User satisfaction explained 46.5% variance in user continuance. This indicates the escalating importance to improve service quality of online databases among MTUN universities especially to encourage quality publications and research.